• In Malaysia, the national quality assurance or accreditation framework for higher education is under the purview of the MQA a statutory body established under the Malaysian Qualifications Agency Act 2007 to accredit academic programs provided by educational institutions providing post secondary or higher education and facilitate the recognition and articulation of qualifications. It is an independent autonomous body with a mandate to assess the quality of all facets of tertiary level institutions including universities. The MQA was formerly known as the National Accreditation Board (LAN), established under the Lembaga Akreditasi Negara Act 1996 prior to its merger with the Quality Assurance Division, Ministry of Higher Education in December 2005.
• The MQA administers the Malaysian Qualifications Framework (MQF) which is a unified system of post secondary qualifications offered on a national basis in Malaysia. The MQF is an instrument that classifies qualifications based on a set of approved criteria and benchmarked against international best practices, and which clarifies the earned academic levels, learning outcomes of study areas and credit system based on student’s academic load. These criteria are accepted and used for all qualifications awarded by recognised higher education providers. Hence, MQF integrates with and links all national qualifications. MQF also provides educational pathways through which it links qualifications systematically. These pathways will enable the individual to progress through credit transfers and accreditation of prior experiential learning, in the context of lifelong learning.

The following are examples of QA processes adopted by the University:

• New programme development is based on market demand and international benchmarks;
• Periodic programme review based on internal self-review, inputs from external examiners or Board of Studies;
• Obtaining learners’ and tutors’ feedback;
• Consultation with relevant industry or professional bodies;
• Quarterly Management Reporting;
• Conduct internal audits and participation in external audits such as International Standards Organisation (ISO), Academic Performance Audit;
• Participation in external surveys.

1. Entry requirements to different cycles
2. Internationalisation
3. Rankings/league table

• Innovation is adopted as part of the University’s culture so that there is no shortage for new ideas. Technology is the conduit for OUM to excel as an ODL institution, therefore the University encourages innovation to keep improving on its teaching and learning process. Plans are also underway to explore new territory by leveraging on mobile technologies that will set the stage for m-learning.
• OUM keeps enhancing its learner assessment system to produce graduates with higher-order thinking. The University brings together its academics, tutors and SMEs on brainstorming platforms to put in place a suitable assessment system. The assessment system of the University plays a crucial role in distinguishing the good and weak learners therefore OUM is in the midst of revamping its undergraduate assessment system.